We deliver within Nairobi and selected areas across Kenya.

Orders in stock are delivered within 24–48 hours in Nairobi. Upcountry deliveries may take longer depending on location and courier schedules.

Some items are part of a rotating international collection, so availability and delivery timelines may vary. We will always confirm this at the time of order.

Delivery fees are shared at checkout or via WhatsApp for manual orders.

We want you to love every product you receive.

Due to hygiene reasons, we do not accept returns on opened or used beauty, body care, or fragrance products.

We only accept returns if:

• You receive a wrong item
• The item arrives damaged
• The product is unopened and unused

Issues must be reported within 48 hours of delivery.

Refunds are issued as replacement or store credit where applicable.

We accept secure payments via M-Pesa, bank transfer, and card payments.

Orders are processed once full payment has been received unless otherwise agreed.

For WhatsApp orders, payment instructions will be shared upon confirmation.

We take payment security seriously and ensure all transactions are handled safely through trusted channels.

We value your privacy.

We collect basic details like name, phone number, email, and address to process and deliver your orders.

Your information is only used for order fulfilment and customer communication. We do not sell your data.

By using our website, you consent to the collection and use of your information for the purpose of providing our services.

All products are subject to availability.

Prices may change due to international sourcing.

Orders are confirmed upon payment.

We reserve the right to cancel or refuse orders if necessary.

Some products are limited or part of rotating international drops.

Availability may change quickly and restocks are not always guaranteed.

Pre-order timelines (if applicable) will be shared before purchase.

We encourage customers to purchase their favourites early to avoid missing out on limited drops and exclusive finds.