FAQ

Browse the shop, add your items to the cart, and check out securely — or send us a message on WhatsApp and we'll help you order manually. For WhatsApp orders, payment instructions are shared once your order is confirmed.

We deliver across Nairobi and to selected areas throughout Kenya. In-stock orders arrive within 24–48 hours in Nairobi. Upcountry deliveries may take a little longer depending on your location and courier schedules.

Orders over KES 5,000 ship free. For orders below that, a flat fee of KES 500–800 applies depending on your location. Delivery fees are always confirmed at checkout, or via WhatsApp for manual orders.

We accept secure payments via M-Pesa, bank transfer, and card (Visa & Mastercard). Orders are processed once full payment has been received, unless otherwise agreed. All transactions are handled safely through trusted channels.

For hygiene reasons, we can't accept returns on opened or used beauty, body care, or fragrance products. We do accept returns if you receive the wrong item, it arrives damaged, or the product is unopened and unused. Please report any issue within 48 hours of delivery. Refunds are issued as a replacement or store credit where applicable.

Part of our range is a rotating international collection sourced from abroad. Availability can change quickly and restocks are not always guaranteed, so we recommend grabbing your favourites early. Where pre-orders apply, timelines are shared before purchase.

Tell us what you're after and we'll try to source it for you. Send us a message on WhatsApp with the product details and we'll confirm availability, pricing, and delivery timelines.